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Frequently asked questions

What is your question about?
  • About Pouring Pounds?
    • What is Pouring Pounds?
    • Which retailers can I save on?
    • How do I check if my favourite retailers are on Pouring Pounds?
    • Do I need to pay to use the Pouring Pounds site?
    • How do I contact your Customer Support team?
    • What other countries does Pouring Pounds operate in?
  • Earning cashback?
    • How can I earn cashback via Pouring Pounds?
    • Can I use vouchers along with cashback?
    • What does Pending Earnings mean?
    • What does Confirmed Earnings mean?
    • Where do I see my cashback earnings?
    • From the time I do a transaction, how long does it take to actually get my cashback?
    • Can I visit the retailer directly, and just send you a receipt to get my cashback?
  • General questions about cashback?
    • Where does cashback come from?
    • The retailer link is not working. What can I do?
    • What are some best practices when making a purchase through Pouring Pounds?
    • Why are some stores available in multiple categories?
    • What if I cannot find a retailer I am looking for, or if I would like to suggest a new one?
  • Missing cashback?
    • I did a purchase but have not received any cashback email for it. What can I do?
    • Why has my cashback tracked at £0 or £0.01, instead of the correct amount?
    • Why do I need to wait 3 days after my transaction before I can submit a cashback query?
    • When adding a new cashback enquiry, why do I not see a certain retailer amongst my exit clicks list?
    • What information do I need to submit for a cashback ticket?
    • What do the various status for my cashback enquiries mean?
    • How do I enquire about the status of my cashback query?
    • How long does it take to resolve cashback enquiries?
    • What are the reasons for a cashback to not track or track incorrectly?
    • What happens if my cashback query is denied?
  • Payment of cashback?
    • What is your payment policy? Are there any restrictions or charges?
    • How do I request payment of my cashback?
    • I live outside the UK. How do I get my cashback paid?
    • How do I change my payment settings?
    • Does cash sitting in my account expire?
  • Account settings?
    • How do I change my password?
    • I've forgotten my password, what should I do?
    • Why do I receive emails showing my tracked transactions?
  • Questions About Fundraising / Refer and Earn?
    • What are referral earnings?
    • How do I refer friends?
    • Where do I see my referral earnings?
    • Why do I only see a Referral ID under my referral earnings?
    • How does referring friends benefit me?
    • Where can I find my referral link?
    • How can Pouring Pounds help me fundraise?
    • Can members donate their cashback?
    • How do I donate some or all of my cashback?
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