Frequently asked questions
- About Pouring Pounds?
- How can I earn cashback via Pouring Pounds?
- Can I use vouchers along with cashback?
- What does Pending Earnings mean?
- What does Confirmed Earnings mean?
- Where do I see my cashback earnings?
- From the time I do a transaction, how long does it take to actually get my cashback?
- Can I visit the retailer directly, and just send you a receipt to get my cashback?
General questions about cashback?
- Where does cashback come from?
- The retailer link is not working. What can I do?
- What are some best practices when making a purchase through Pouring Pounds?
- Why are some stores available in multiple categories?
- What if I cannot find a retailer I am looking for, or if I would like to suggest a new one?
- I did a purchase but have not received any cashback email for it. What can I do?
- Why has my cashback tracked at Â£0 or Â£0.01, instead of the correct amount?
- Why do I need to wait 3 days after my transaction before I can submit a cashback query?
- When adding a new cashback enquiry, why do I not see a certain retailer amongst my exit clicks list?
- What information do I need to submit for a cashback ticket?
- What do the various status for my cashback enquiries mean?
- How do I enquire about the status of my cashback query?
- How long does it take to resolve cashback enquiries?
- What are the reasons for a cashback to not track or track incorrectly?
- What happens if my cashback query is denied?
- Payment of cashback?
- Account settings?
Questions About Fundraising / Refer and Earn?
- What are referral earnings?
- How do I refer friends?
- Where do I see my referral earnings?
- Why do I only see a Referral ID under my referral earnings?
- How does referring friends benefit me?
- Where can I find my referral link?
- How can Pouring Pounds help me fundraise?
- Can members donate their cashback?
- How do I donate some or all of my cashback?